Pelita88 Privacy Policy – Your Personal Data Protection

1 Our Commitment to Your Privacy

At pelita88, your privacy is not merely a legal obligation — it is a core value we uphold in every aspect of our platform's operations. From day one, we have built systems and procedures that prioritise the protection of the personal data of every member who entrusts their information to us.

This Privacy Policy applies to all information collected through the pelita88 website, mobile app, and any communication channels you use to interact with our platform. By registering and using our services, you agree to the data collection and usage practices described in this document.

Pelita88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We have appointed an internal Data Protection Officer responsible for ensuring all our data processing practices remain aligned with applicable legal requirements.

2 Information We Collect

Pelita88 collects your personal information through several means — directly from you during registration, through your use of the platform, or automatically via industry-standard tracking technologies. The following are the categories of information we collect:

Registration & Identity Information:

• Full name, national ID or passport number, and date of birth.
• Active email address and mobile phone number.
• Current residential address.
• Account password in encrypted form (we do not store passwords in plain text).

Financial Information & KYC:

• Payment method details including bank account information, DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and MAE.
• Deposit and withdrawal transaction records.
• Identity verification documents such as a copy of your national ID or passport for the KYC process.

Platform Usage Information:

• Gaming activity history including slots, live casino, fish shooting, sports betting, bingo, and e-sports.
• Login session records including timestamps, dates, and the IP address of the device used.
• Your saved game preferences and account settings within the platform.

3 How We Use Your Information

Every piece of information we collect is used for legitimate and transparent purposes. Pelita88 does not use your data for any purpose not stated in this policy without your explicit prior consent.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process required by regulatory authorities.
• Transaction Processing: Securely processing all your deposits and withdrawals through your chosen payment method.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, or unauthorised use of the platform.
• Legal Compliance: Fulfilling reporting obligations to relevant regulatory bodies in accordance with applicable Malaysian law.
• Service Improvement: Analysing usage patterns on an aggregate basis (not individual) to improve platform design and functionality.
• Communication: Sending important notices related to your account, security updates, and promotional information you have consented to receive.
• Customer Support: Resolving enquiries, complaints, and support requests you submit to our team.

4 Information Sharing & Disclosure

Pelita88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. This is our absolute commitment to all members.

However, in the course of operating the platform, there are certain situations where your information may be shared with the following parties:

• Payment Service Providers: Transaction details that must be shared with payment processors such as FPX, DuitNow, and e-wallet providers to complete your transactions.
• Game Software Providers: Minimum game session data shared with licensed game platform providers for technical and fairness audit purposes.
• Regulatory Body: Information required by law to be submitted to Malaysian authorities, including mandatory AML (Anti-Money Laundering) reports.
• Encrypted Cloud Services: Server infrastructure providers that operate our platform, bound by strict data confidentiality agreements.

5 Data Security & Encryption

Your data security is the number one operational priority at pelita88. We continually invest in cutting-edge security infrastructure to ensure your information stays protected at all times — whether in transit or at rest.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol with AES-256-bit encryption, the same standard adopted by leading financial institutions worldwide.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted databases with additional layers of protection.
• Two-Factor Authentication (2FA): pelita88 supports and encourages the use of 2FA for all member accounts to add an extra layer of security during login.
• 24/7 Monitoring: Our security team continuously monitors the platform to detect any unauthorised access attempts or suspicious activity.
• Periodic Security Audits: pelita88 undergoes regular penetration testing and independent security audits conducted by recognised cybersecurity firms.
• Data Segregation: User data is stored in an isolated environment with strict access controls, ensuring only authorised personnel can access it.

6 Cookies & Tracking Technologies

Pelita88 uses cookies and standard tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve the overall user experience.
• Functional Cookies: Remembering your preferences and settings — such as display language and game preferences — to make your experience smoother on future visits.
• Analytics Cookies: Helps us understand aggregate platform usage patterns, enabling data-driven decisions for continuous improvement.

7 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by pelita88. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact our customer support team via the in-platform live chat. We will process your request within the timeframe required by applicable law. Please note that in some cases, we may need to verify your identity before processing any request related to your data.

8 Data Retention & Deletion

Pelita88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.

• Active Account Data: Retained for the entire duration your account remains active.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's taxation and AML legal requirements.
• KYC & Verification Data: Retained for 5 years after account closure in accordance with anti-money laundering regulatory requirements.
• Security Logs: Retained for 2 years for security incident investigation purposes if required.
• Communication Data: Customer support chat records are retained for 2 years for quality control and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymized using industry-standard data deletion procedures. You may also request account closure and data deletion through our support channels, subject to the legal retention obligations stated above.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Pelita88, our team is ready to assist you.

You can reach us through the following channels:

• Live Chat: The fastest way — available 24 hours a day, 7 days a week through our platform.
• Support Email: [email protected] — response within 24 business hours.
• FAQ Page: Visit FAQ page us for answers to frequently asked questions about privacy and data security.

Pelita88 is committed to responding to all privacy-related enquiries within 5 business days. For more complex cases requiring thorough investigation, we will keep you informed of progress within the same timeframe.